Returns & Refunds

RETURN POLICY

LAST UPDATED: August 24, 2020

We stand behind our products 100%. We work with some of the best factories in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care and Store Teams are always here to help.

We hope you love your selections as much as we loved designing them. If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product or purchase from a store. Proof of purchase is required for a refund.

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item

+ Your order contains damaged product(s)

+ Your order has a printing mistake

+ Part of your order is missing from the package

All bedding purchases include free domestic ground shipping and free return shipping. To request a free return shipping label, please contact us at: diachiemail@gmail.com. Not applicable to international orders.

Returns are refunded in the original payment form for the merchandise price, less shipping and handling.

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Return shipping charges may apply. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.

To return an item, simply follow the instructions on your packing slip and send the items with the packing slip and all original packaging to:

HUNGBUON Returns Processing

1078 Broadway Ave, San Jose, CA 95125

DESIGN SHOP RETURNS

To be able to refund. Please contact Customer Care at: diachiemail@gmail.com

Email content clearly states the reason for return. Should attach photos if the product is defective by HUNGBUON. We will review and reply to you as soon as possible.

When will you receive your refund?

Once we receive the return product please allow 6-10 days business to process for you.

All returns product will be processed through our inspection department for approval/rejection. If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.

We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

Method of refund: We will refund you via Paypal email of customer.

CUSTOM PRODUCT

Custom product and COM are made to order especially for you and may not be returned or cancelled. Custom product include upholstered furniture, custom cushions and COM.

FINAL SALE & CLEARANCE ITEMS

Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by .99 endings in price.

OUTLET MERCHANDISE

The items at our Berkeley and Vacaville Outlets are discounted from our regular retail prices, updated weekly and include discontinued and second quality merchandise, as well as production samples and favorite pieces used on photo shoots. Prices are as marked and take into consideration any dings, dents or scratches. Online and in-store promotions do not apply. All discounted items are sold “as-is” without warranty and are not eligible for return.

DAMAGED PRODUCT

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. If a defect is discovered, please contact our Customer Care team at: diachiemail@gmail.com

Furniture that is refused due to size will be exchanged for merchandise or store credit only. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

Please note that a restocking fee of up to 25% of the product price may be charged. Additionally, no furniture returns are accepted in store.

CANCELLATIONS

Custom orders may not be canceled. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way.

We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.

In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care team to inquire about canceling or changing an order that’s already been placed, please email us at diachiemail@gmail.com. We are available to assist you Monday through Friday from 7 am to 5:30 pm (PT), Saturday from 8 am to 1 pm (PT), and are closed on Sundays.

 

QUESTIONS

Contact our Customer Care team at: diachiemail@gmail.com or visit us at one of our stores. Our Customer Care team is available Monday through Friday from 7 am to 5:30 pm (PT), and Saturday from 8 am to 1 pm (PT).

 

HUNGBUON, INC. ATTN: DMCA COPYRIGHT AGENT

Address: 1078 Broadway Ave, San Jose, CA 95125

Mail: diachiemail@gmail.com